What type of advocacy would you call each one, or how would you define it? Use the different types of advocacy outlined in your learner guide to help you make your decisions.

  1. Read through these examples of advocacy. What type of advocacy would you call each one, or how would you define it? Use the different types of advocacy outlined in your learner guide to help you make your decisions.
  1. A family support worker rings Centre link to find out why a sole parent was cut off the pension, and to see how they can get back on………
  1. A refuge worker talks to the Year 10 Advisor about why a young person shouldn’t be kicked out of school………
  1. An Aboriginal employment officer tries to get an unemployed Koori a job at the local factory…
  1. A welfare rights worker writes to the Minister for Social Security to say that the activity test for the unemployed is unfair on rural people…
  1. Youth workers attend a network meeting to discuss action on issues affecting local young people…
  1. A community centre closes while workers attend a “day of action” on unfair law and order policies…
  1. A woman goes in to Centre link to find out why her payment has been reduced…
  1. A teenager asks their parents if they can go on a camp…
  1. A community theatre group puts on a play in a shopping centre about the lack of entertainment in the area …
  1. A community worker asks his coordinator if he can put on a barbecue, so he can get the views of local people about what activities the neighbourhood centre should provide…
  1. A senior youth worker in a justice detention centre asks the Superintendent if they can involve the detainees more in solving discipline problems…Assessment 1 Underpinning knowledge questions
    Instruction to Students:

    · Answer the questions below in the spaces text box provided.

    · Ensure all references are documented under each individual question.

    · Answers are to be typed or for written submissions, use black or blue ink and ensure your name is attached to the responses.

     

     

     

     

     

     

     

     

     

     

     

    1. List any differences between advocacy and counselling that occur to you.
     

     

     

    1. Counselling
     

     

     

     

    1. Are there also common traits between advocacy and counselling? State them below in the space provided. Advocacy is similar to counselling because:
     

     

     

     

    Providing the client with researched, relevant and timely information on their rights and responsibilities

     

    1. Think about your organisation, or one you are familiar with, and list three other organisations that would be valuable in assisting you to uphold clients’ rights and responsibilities when they require advocacy.

     

     

     

     

     

    Case study

    Thora has always been fit and strong and very steady on her feet. Recently she became a little dizzy and fell over. Her doctor said there was nothing wrong with her and she shouldn’t worry. He gave her some new medications to take. Thora didn’t understand why the doctor had given her new medications when he said there was nothing wrong with her. Also, she was badly shaken by the fall and was worried that something more serious was wrong with her.

     

    Answer the following question related to the case study

    1. List down what rights you think Thora has in this situation.

     

     

     

     

     

     

     

     

    Assisting the clients to identify their own interests, rights, needs, choices and responsibilities

    Case study

    An accommodation manager had called a meeting with the staff to talk about the personal care rosters in a house. There had been a few problems particularly in the morning shift, as some times the clients all decided they wanted to have showers in the morning.

    This made it difficult for the staff to get all the clients ready before the time they were due to leave the house for work. The manager decided in the meeting to draw up a shower roster. The manager decides the roster will be put in place for a month before it is reviewed. You are aware that one of the clients likes to have a shower at night, but on the new roster they have been put down to shower in the mornings. As a disability support worker, you have a responsibility to uphold the client’s rights.

     

    Answer the following question related to the case study

    1. What would you do in this situation? What suggestions could you make to the manager to uphold the client’s rights? How could a roster be drawn up to meet the needs and rights of the clients?

     

     

     

     

     

    Providing client with information on available options for meeting their rights and needs and assist them to identify their preferred option

     

    1. How do you provide clients with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate?

     

     

     

     

     

    Undertaking an assessment to identify client’s ability to advocate for self

    1. What is the process in undertaking an assessment with the client, and if necessary with significant others and colleagues to identify client’s ability to advocate for self?

     

     

     

     

     

     

     

    Iinitiating, negotiating and implementing relevant strategies for addressing client rights and needs in collaboration with the client

     

    1. Briefly describe how you may initiate, negotiate and implement relevant strategies for addressing client needs?
     

     

     

    Identifying potential barriers as well as resources

    1. How would you support clients to overcome the following barriers?
    2. English not being their first language.
     

     

     

    1. Belief they should not ‘rock the boat’ or cause a problem for anyone.

     

     

    1. Fear that services could be withdrawn or diminished if they speak up.
     

     

     

    1. Disability affecting speech ability.
     

     

     

    1. Lack of self-advocacy skills – the client is unsure how to self-advocate
     

     

     

     

     

     

     

     

     

     

    Identifying and contacting the most appropriate individuals and/or organisations and representing the client to optimise outcomes for the client

    Case study

    Angelica is 65. She lives with and cares for her mother, Regina, who is 87. Regina is frail and has Alzheimer’s disease. Angelica is very tired from her caring duties and dreams about getting back to her hobby of ballroom dancing. She is also worried about the number of falls Regina has had lately and a large ulcer that has developed on her leg.

     

    1. Read the case study and answer the questions.

     

    1. What information does the client require (Angelica being the client)?
     

     

     

     

    1. What are the possible options for the client?
     

     

     

     

    1. How would you assist the client to identify their preferred options?
     

     

     

     

    1. What people or services could be contacted to assist the client?

     

     

     

     

     

    Ensuring information is kept in confidence unless authorisation is given to release it

     

    Case study

    A disability support worker is assisting a client, who has cerebral palsy to join a swimming class run by the local council. When the disability support worker put in the enrolment form, the swimming instructor said they needed to read the client’s file, just in case there is something they need to know before the client could be considered for the class.

     

     

    1. Read the case study and answer the questions.

     

    1. What do you need to do before you give the instructor any information?

     

     

     

     

    1. On what grounds should the instructor see the information?

     

     

     

     

    1. What questions would you ask the instructor?

     

     

     

     

    Supporting and encouraging clients to exercise their rights and personal preferences without compromising their safety and that of others

     

    1. Reflect on a recent interaction in a community services context, either as service user; or in a worker role (for those currently working in the industry).

     

    1. In what ways did the exchange demonstrate respect for the client’s personal preferences?

     

     

     

     

    1. In what ways did the exchange foster client empowered/directed decision making?

     

     

     

     

    Consulting with your supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

     

    1. Describe how you may raise issues with the most appropriate person/ people in a way that upholds the rights and supports reasonable expectations of the client?

     

     

     

     

    1. Think about your organisation, or one you are familiar with, and list three other organisations that would be valuable in assisting you to uphold residents’ rights and responsibilities when they require advocacy.
     

     

     

    1. Peter, an 88-year-old man, has sustained a broken neck and femur and is now confined to bed. You need to organise a meeting with all concerned parties to advocate for the best outcomes for Peter. How would you organise this meeting?

     

     

     

     

    Writing a referral report letter

    1. Write a referral letter to the Salvation Army shelter incorporating the following points.

    Use the example given in Appendix 1 of this assessment as a guide. Points to incorporate in the referral letter:

     

    • Martin 37 years old
    • Divorced three years, no children
    • Unemployed, previously a taxi driver
    • Depressed
    • Long history of alcohol abuse
    • Recently in detox and currently not drinking
    • Homeless and needing accommodation
    • No history of violence
    • Well motivated to attend Alcoholics Anonymous (AA)
    List referral letter here

     

     

     

     

     

    Conducting all activities in accordance with legal, organisation and duty of care requirements

     

    1. Think of a client with whom you or a colleague have worked, whose rights have not been safeguarded by your organisation, a different service or their family/friends. Reflect on this person’s situation and answer the following questions:

     

    1. What was this client’s situation? What rights were not upheld?

     

     

     

     

    1. What legal power do you or your agency have to intervene in a situation like this?

     

     

     

     

    1. What obligations do you have to exercise these powers?

     

     

     

     

    1. What responsibilities do clients have in this situation?

     

     

     

     

    1. What consequences are there when workers and clients do not fulfil their responsibilities?

     

     

     

     

    1. What processes must be followed in your organisation to deal with these issues?

     

     

     

     

    Discussing organisation and legal complaints mechanism and ensuring that clients are aware of rights and responsibilities and assist the client in lodging a complaint

     

    1. Go through the complaints procedures of two community services agencies – one government, e.g.: Centrelink, and one non-government. Note similarities and differences in complaints procedures.

     

     

    1. Outline the complaints procedures, including the steps involved once the complaint goes beyond the organisation and into the court system.

     

     

     

     

    Discussing progress and outcomes with the client and take further action as necessary

    1. When you discuss client progress and outcomes with them how do you inform them of further action you will be taking when necessary?

     

     

     

     

    Questions Checklist

     

    CHCADV001 Facilitate the interests and rights of clients 

    Questioning Checklist

    The assessor needs to indicate whether they have conducted the questioning as written questions or as verbal questions by ticking the box below.
    Written Questioning Verbal Questioning
    For written questions, the assessor must provide the student’s original written responses.

    For verbal questioning, the assessor must provide dot points as a Maximum on the student’s responses.

    Student’s name:
    Assessor’s name:
    If questions are answered verbally, the assessor must write detailed answers in the sections provided below. The space below does not indicate the size of the answer anticipated. Keep typing and the space will expand. If answers are recorded separate to this document, they must be attached to the assessment documents. Satisfactory response
    Yes No
    Q 1 Read through these examples of advocacy. What type of advocacy would you call each one, or how would you define it? Use the different types of advocacy outlined in your learner guide to help you make your decisions. (a -k)
    Q 2 Make some notes about what you think each of the following terms means.  You might try a definition, or give an example of each, or note some words you associate with each: (a-b)
    Q 3 List any differences between advocacy and counselling that occur to you. (a-c)
    Q 4 Think about your organisation, or one you are familiar with, and list three other organisations that would be valuable in assisting you to uphold clients’ rights and responsibilities when they require advocacy.
    Q5 Read the case study and answer the question. List down what rights you think Thora has in this situation.
    Q 6 What would you do in this situation? What suggestions could you make to the manager to uphold the client’s rights? How could a roster be drawn up to meet the needs and rights of the clients?
     

     

     

    Q 7 How do you provide clients with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate?
     

     

     

    Q 8 What is the process in undertaking an assessment with the client, and if necessary with significant others and colleagues to identify client’s ability to advocate for self?
     

     

     

    Q 9 Briefly describe how you may initiate, negotiate and implement relevant strategies for addressing client needs?
     

     

     

    Q 10 How would you support clients to overcome the following barriers? (a-e)
     

     

     

    Q 11 Read the case study and answer the questions. (a-d)
     

     

     

    Q 12 Read the case study and answer the questions. (a- c)
     

     

     

    Q13 Reflect on a recent interaction in a community services context, either as service user; or in a worker role (for those currently working in the industry). (a – b)
     

     

     

    Q14 Describe how you may raise issues with the most appropriate person/ people in a way that upholds the rights and supports reasonable expectations of the client?
     

     

     

    Q15 Think about your organisation, or one you are familiar with, and list three other organisations that would be valuable in assisting you to uphold residents’ rights and responsibilities when they require advocacy.
     

     

     

    Q16 Peter, an 88-year-old man, has sustained a broken neck and femur and is now confined to bed. You need to organise a meeting with all concerned parties to advocate for the best outcomes for Peter. How would you organise this meeting?
     

     

     

    Q17 Write a referral letter to the Salvation Army shelter incorporating the following points.

    Use the example given in Appendix 1 of this assessment as a guide. Points to incorporate in the referral letter:

     

     

     

    Q18 Think of a client with whom you or a colleague have worked, whose rights have not been safeguarded by your organisation, a different service or their family/friends. Reflect on this person’s situation and answer the following questions (a -f)
     

     

     

    Q19 Go through the complaints procedures of two community services agencies – one government, e.g.: Centrelink, and one non-government. Note similarities and differences in complaints procedures.
     

     

     

    Q20 Outline the complaints procedures, including the steps involved once the complaint goes beyond the organisation and into the court system.
     

     

     

    Q 21 When you discuss client progress and outcomes with them how do you inform them of further action you will be taking when necessary?
     

     

     

     

    Feedback to Student:

     

     

     

     

     

     

     

     

     

    Result   o Satisfactory o Not Yet Satisfactory
    Assessor’s Signature:

     

    Date:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Appendix 1 Referral letter

    Referral letter from Community Services to NGO

    <Agency name> <DPP office>
    <Contact person> <Address>
    <Address>
    <Ref. No:>

    Dear <Name>

    Name of person: <Name>

    Date of birth: <DOB>

    Date of referral: <Date>

    <Client’s Name> is under the health management of the department of Community Services temporary care arrangement.

    <Client’s Name> is referred to <agency> for a <placement type or wraparound service type> based on current information about your service.

    <Caseworker name and position> will be in contact with you to discuss arrangements, provide information about the client and their family, organise a case meeting and confirm case management responsibilities.

    If you have any questions about this referral letter, please contact me on <phone number>.

    Yours sincerely

    <Worker name>

    <Position>

     

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