) The Soft Quality Management Practices have only indirect effect on the organization performance True ______ False______ 2) Quality management seeks to ensure the consistency of products and services. True ______ False______ 3) The Baldrige Award was created by American Society for Quality True ______ False______ 4) Planning Quality Management process is concerned with the quality that the project work needs to have True ______ False______ 5) ISO 9000 goal is to improve quality True ______ False______ 6) During managing quality process, the requirements from quality plan are turned into test and evaluation instruments True ______ False______ 7) During managing quality process, the requirements from quality plan are turned into test and evaluation instruments True ______ False______ 8) Quality metrics are output of managing quality True ______ False______

 

1) The Soft Quality Management Practices have only indirect effect on the organization performance True ______ False______ 2) Quality management seeks to ensure the consistency of products and services. True ______ False______ 3) The Baldrige Award was created by American Society for Quality True ______ False______ 4) Planning Quality Management process is concerned with the quality that the project work needs to have True ______ False______ 5) ISO 9000 goal is to improve quality True ______ False______ 6) During managing quality process, the requirements from quality plan are turned into test and evaluation instruments True ______ False______ 7) During managing quality process, the requirements from quality plan are turned into test and evaluation instruments True ______ False______ 8) Quality metrics are output of managing quality True ______ False______

PMAN 639: PROJECT QUALITY MANAGEMENT MIDTERM EXAM

 

 

  1. Please answer the following True or False questions (each worth 2 points)

 

 

  • The Soft Quality Management Practices have only indirect effect on the organization performance

 

True ______   False______

 

  • Quality management seeks to ensure the consistency of products and services.

 

True ______   False______

 

  • The Baldrige Award was created by American Society for Quality

 

True ______   False______

 

  • Planning Quality Management process is concerned with the quality that the project work needs to have

 

True ______   False______

 

  • ISO 9000 goal is to improve quality

 

True ______   False______

 

  • During managing quality process, the requirements from quality plan are turned into test and evaluation instruments

 

True ______   False______

 

  • During managing quality process, the requirements from quality plan are turned into test and evaluation instruments

 

True ______   False______

 

  • Quality metrics are output of managing quality

 

True ______   False______

  • Quality and grade are the same concepts

 

True ______   False______

 

  • Inspection keeps errors out of the hands of customers

 

True ______   False______

 

 

 

 

  1. Please answer the following multiple choice questions (each worth 3 points)):

 

 

    1. The following are tools/techniques in quality planning except ———

 

A) Data gathering

B) Flowcharting

C) Test planning

D) Change request

E) Cost-benefit analysis

 

2. The Quality Control Handbook was published by:

A) Deming

B) Crosby

C) Juran,

D) Feigenbaum

 

     

3. Deming emphasizes that training should be

 

A) Hands on

B) Mandatory

C) Available to everyone

D) Based on employee performance

E) Self-paced

 

4. Which of the following is not a Deming’s point

 

A) Constantly improve the system

B) Quality is free

C) Adopt a new philosophy

D)  Institute education and self-improvement

 

 

5.  The following are tools/techniques in controlling quality except —————–

A) Data gathering

B) Data analysis

C) Statistical sampling

D) Test planning

E) Root cause analysis

 

6. The key requirements to consider for the quality of a product’s life cycle include the following except ——————–:

A. Reliability

B. Safety

C. Price

D. Serviceability

E. Maintainability

 

    7. The following Organizations can apply for the Baldrige Award except _________________

A. Schools

B. Non-profits

C. Small manufacturing companies

D. European companies

E. All of the above

F. None of the above

 

9. The Crosby’s 4 absolutes of Quality does not include —————–

A) Quality means conformance to requirements

B) The system for causing quality is prevention

C) The performance standard is fitness for use

D) The measurement of quality is the price of nonconformance

 

10. Baldrige Award has __________ Critera

F. 5

G. 7

H. 10

I. 30

J. 50

 

 

  1. Please respond to the following questions. Each question is worth 10 points:

 

  • As quality engineer you are asked to organize the following cost items into the categories of Quality Cost (Prevention, Appraisal, Internal Failures and External Failures).  Items  that are not quality cost should be grouped into non-quality cost category
  • Incoming parts inspection
  • In-process inspection
  • Quality planning
  • Final inspection
  • Unit testing
  • Design Review
  • Process capability evaluations
  • Quality improvement team meetings
  • Quality education and training
  • Routine maintenance
  • Code walkthrough
  • Supplier Audit
  • Scrap
  • Rework
  • Quality improvement projects
  • Re-inspection
  • Warranty claims
  • Re-testing
  • Downgrading products
  • Revising drawings
  • Processing customer complaints
  • Customer returns
  • Product recalls
  • Software update
  • Service level agreement penalties
  • Customer change request
  • New product release
  • Product design
  • Prototyping
  • Design to manufacture transfer
  • Software upgrade
  • System enhancement
  • Software Integration
  • Procurement
  • Process reengineering
  • Site installation
  • Software integration
  • Site survey
  • Product redesign

 

 

 

"Looking for a Similar Assignment? Order now and Get a Discount!

"Looking for a Similar Assignment? Order now and Get a Discount!