Which of the following statements is most correct with respect to total quality management?

1. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)
external environment
organizational context

2. The Hawthorne studies uncovered the importance of: (Points : 4)
the workflow and scheduling of work for production efficiency
delegating authority downward and throughout the organization
the informal organization and its impact on productivity
viewing an organization as clockworks

3. Which of the following statements is most correct with respect to total quality management? (Points : 4)
Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
Quality is an employee-oriented philosophy required by quality engineers.
Quality is machine driven with quality improvements resulting from use of robotic equipment.

4. Developing skills is different from acquiring objective knowledge because it requires: (Points : 4)
empirical testing
structured practice and feedback

5. Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of: (Points : 4)
the European union
GATT agreements

6. Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as a gesture of goodwill in which of the following cultures? (Points : 4)
Saudi Arabia

7. While the globalization of business affects all parts of the organization, which area of the organization is particularly affected? (Points : 4)
human resources

8. An individual’s generalized belief about internal control versus external control is called: (Points : 4)
locus of control

9. When predicting behavior, an important idea to remember concerns the extent to which a situation overwhelms the effects of individual personalities by providing cues for appropriate behavior. This type of situation is called a: (Points : 4)
weak situation
weak individual difference
strong individual difference
strong situation

10. The traits associated with high-performing employees are: (Points : 4)
extraversion and agreeableness
agreeableness and conscientiousness
conscientiousness and emotional stability
emotional stability and agreeableness

11. Employee loyalty toward the organization is a significant factor in: (Points : 4)
job displacement
continuance commitment
affective commitment
employee turnover

12. When an employee remains with a firm because he or she faces significant exit barriers, this can be characterized as: (Points : 4)
organizational citizenship
withdrawal syndrome
continuance commitment
dysfunctional attachment

13. When one’s attitudes and required job behavior conflict, __________ may develop. (Points : 4)
attitude consonance
behavioral tendency
cognitive dissonance

14. The proposition that a person’s life was founded on the compulsion to work and the power of love is known as: (Points : 4)
the Protestant ethic
psychodynamic theory
the Calvinistic perspective

15. McGregor believed that Theory X assumptions were appropriate for: (Points : 4)
individuals located at the top of the organization
employees located at the lower level of the organization
individuals motivated by lower order needs
individuals motivated by higher order needs

16. Eustress most accurately reflects: (Points : 4)
the notion that each individual is responsible for managing acceptable levels of stress
each individual has different levels of stress that they can effectively manage
the positive side of stress which is healthy and normal
the negative side of stress and its impact on health

17. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4)
knowledge and skill

18. The study of fit between person (employee) and machine is: (Points : 4)
performance appraisal
job design
operant conditioning

19. The fight-or-flight stress response is most closely associated with which approach to stress? (Points : 4)
cognitive appraisal
person-environment fit

20. As a supervisor, you can enhance the performance of your employees by: (Points : 4)
setting their goals
closely controlling their behavior
allowing employees to participate in goal setting
giving workers easy goals

21. Role ambiguity is: (Points : 4)
the difficulty stemming from a situation where expectations of two roles conflict
conflicting expectations within a single role
the difficulty a person has in reconciling job demands and personal values
the confusion one experiences related to the expectations of others

22. A communication medium that is moderate in both information richness and data capacity is: (Points : 4)
the telephone
electronic mail
face-to-face discussion
formal numeric report

23. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4)

24. A barrier to effective communication is: (Points : 4)
status difference
common language

25. The evoking of a shared or common meaning in another person is called: (Points : 4)
interpersonal communication
a response pattern
the message

Which of the following statements is most correct with respect to total quality management? was first posted on July 8, 2019 at 11:32 am.

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