Which training evaluation methods would you recommend to assess the success of this program?

2 parts to this assignment

1st- (info to be used in a mind map) Regarding CRM training program – explain how the step “Conduct training and Assessment” function at the following levels:

  • Organizational level
  • Job level
  • Personal level

2nd- Write an INTRODUCTION ONLY to a paper covering CRM and the topics covering. 175 WORD MINIMUM

  • How was the needs assessment conducted? How were the objectives for training set?
  • What training design and delivery method would be most useful for this program? Why?
  • Which training evaluation methods would you recommend to assess the success of this program?

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