What management, organization, and technology factors contributed to Scotts Miracle-Gro’s supply chain problems?

What was the problem at Graybar described in this case? How did this problem affect Graybar’s business performance? What management, organization, and technology issues had to be addressed by Graybar to develop a customer analytics solution? How did analytical CRM change the way Graybar ran its business? Compare the way Graybar handled its customer relationships before and after it implemented analytical CRM. Give examples of three decisions that were improved by Graybar’s new customer analytics system. Identify the supply chain management problems faced by Scotts Miracle-Gro. What was the business impact of not being able to manage the company’s supply chain well?
What management, organization, and technology factors contributed to Scotts Miracle-Gro’s supply chain problems?
How did implementing JDA Software solutions change the way Scotts Miracle-Gro ran its business?
How did the new supply chain systems improve management decision making? Describe two decisions that were improved by the new system solution