78 delivery expenses are charged to which of the following areas a distribution b cu 4310492
78) Delivery expenses are charged to which of the following areas?
A) Distribution
B) Customer service
C) Production or purchases
D) Marketing
79) A product support hot line would be considered
A) marketing.
B) distribution.
C) production or purchases.
D) customer service.
80) Place the value chain elements in the correct order by numbering them from 1 to 6.
___Design
___Customer Service
___Marketing
___Research and Development
___Distribution
___Production or Purchases
81) Place the letter for the appropriate value chain activity on the line in front of each item. Letters may be used more than once or not at all. Assume a manufacturer.
|
A. |
research and development |
D. |
marketing |
|
B. |
design |
E. |
distribution |
|
C. |
production or purchases |
F. |
customer service |
____depreciation expense on equipment in factory
____delivery expense
____toll free line for customer orders
____customer support hot line
____assembly line workers' wages
82
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