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13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: A) market share B) customer satisfaction C) number of new customers D) customer training on new products 14) Measures of the balanced scorecard's internal-business-process perspective include: A) market share B) new product development time C) employee education D) return on investment 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: A) operating capabilities B) number of new products C) employee turnover rates D) defect rates 16) Measures of the balanced scorecard's learning-and-growth perspective include: A) employee satisfaction ratings B) economic value […]

13) A locked-in cost is a(n): A) opportunity cost that is fixed in the short run B) cost that can be changed in the short run C) cost that has not yet been incurred, but based on decisions that have already been made, will be incurred in the future D) cost that has been incurred, but based on decisions that have already been made, will be not incurred in the future 14) Locked-in costs, or designed-in costs, are costs that have NOT yet been incurred but, based on decisions that have already been made, will be incurred in the future. […]

3.3   Questions 1) When managers graph a linear cost function with one cost driver, the intercept represents the ________ cost and the slope represents the ________ cost. A) variable; fixed B) fixed; variable C) fixed; mixed D) variable; mixed 2) A cause and effect relationship between a ________ and a ________ is desirable in order to obtain accurate and useful cost functions. A) cost driver; cost function B) cost function; resource cost C) cost driver; resource cost D) step cost; capacity cost 3) When developing cost functions, which of the following statement is FALSE? A) The cost function must be […]

  12) A local attorney employs ten full-time professionals. The budgeted compensation per employee is $75,000. The maximum billable hours for each client are 200. Clients always receive their full amount of time. All professional labour costs are included in a single direct cost category and are traced to jobs on a per-hour basis. Any other costs are included in a single indirect cost pool, allocated according to professional labour-hours. Budgeted indirect costs for the year are $1,000,000 and the firm had 20 clients.   Required: a.What is the direct labour budgeted cost rate per hour? b.What is the indirect […]

  36) Auto Tires Inc. sells tires to service stations for an average of $45 each. The variable costs of each tire are $30 and monthly fixed manufacturing costs total $15,000. Other monthly fixed costs of the company total $12,000.   Required: a.What is the break-even level in tires? b.What is the margin of safety assuming sales total $90,000? c.What is the break-even level in tires assuming variable costs increase by 20 percent? d.What is the break-even level in tires assuming the selling price goes up by 10 percent, fixed manufacturing costs decline by 10 percent and other fixed costs […]